Accessing the Correct Training Portal
If you are unable to login, check the URL (Portal) is correct for example should be in the format https://*company*.atlasknowledge.com
Your existing login details should then allow access.
Failed to Login
If you see the message below, either your username or password are incorrect.
To reset your password, click on the "Trouble Logging In" link on the homepage and enter your email address into the box shown below
If your email address is found in the system, you will be sent an email with a link to set a new password to access the system.
Further information on password resets can be found here
Password Reset Failure
If we can't find your email address in the system, you will see the message "We cannot identify an active account. Please contact your training administrator if you have lost your activation link.".
In this instance, please contact your training administrator